IMPORTANT – COVID19

For your safety, we inform you of the measures that our company takes and of the recommendations that our clients must follow.

Our protocol

  • INDIVIDUAL ACCOMMODATIONS
    Our accommodations have individual access and customers only share the garden areas or passage.
  • INFORMATION FOR THOSE AFFECTED
    We have detailed information on nearby health centres and hospitals (with address, telephone number and opening hours).
  • INFORMATION IN DIGITAL FORMAT
    We have material on tourist services and resources of our region in digital format, to avoid contact with physical materials.
  • PROTOCOL OF ACTION
    We have a disinfection protocol to be applied immediately if any suspicious case is detected and transferred to the health centre.
  • DECREASE IN CAPACITY FOR SAFETY
    We have significantly reduced our permitted capacity, to avoid crowding and make your stay safer.
  • TRAINED STAFF
    We have prepared our employees to avoid direct contact with the client and have trained them on good practices to prevent contagion by covid19.
  • CODE LOCK
    Our accommodation has code locks for access to the accommodation, so we avoid giving out keys and the necessary contact.
  • WE AVOID CROWDING
    We manage the access of our clients so that there are no crowds or queues, in order to avoid contact between them.
  • CLEANING PRACTICES
    The accommodation has been perfectly ventilated and disinfected to make your stay safe. We have taken special care in disinfecting knobs, handles, taps and places and objects that may have been manipulated.
  • USE OF OZONE
    In the cleaning and disinfection we use OZONE air purification devices, every time a customer leaves the accommodation/stay (checkout).
  • PROTECTION DURING CLEANING
    All staff entering the rooms, including cleaning staff, are required to wear a mask and gloves.
  • COMMON AREAS
    Common areas are cleaned and disinfected every day.
  • AT THE CUSTOMER’S DISPOSAL
    We have hydroalcoholic solutions and / or disinfectants to provide customers who need it.
  • DISINFECTANT SOLUTIONS IN COMMON AREAS
    We have placed hydroalcoholic solutions and/or hand sanitizers in public areas for the use of our clients.
  • SPACE ALLOCATION
    We have assigned common spaces with specific indications so that our clients only use the areas that have been assigned to them and, thus, avoid accidental contagion.
  • CONTACTLESS PAYMENT
    For the payment of services we have devices compatible with remote payment devices (contactless).
  • CLEANING THE DATAPHONE
    We disinfect and clean the dataphone after each use.
  • HVAC CHECK
    We have increased the frequency of inspection and filter cleaning of our HVAC equipment.
  • PRECHEKIN SYSTEM
    I have the CHECKIN TOOLS system provided by MisterPlan, which allows me to perform the pre-checkin (data registration from your home), including the scanning of ID and PASSPORT data. This allows to reduce to the maximum the time and the contact required for the entrance to the accommodation.
  • REMOTE KEY SYSTEM
    I have the REMOTE KEY system provided by MisterPlan, which is designed to provide access codes for opening keys, thus reducing contact with the customer and, therefore, the possibility of accidental infection.